Privacy Policy
Last updated: June 2026
This policy explains what personal data Hora collects, why, and how we protect it. It covers the Hora web app and this website.
Data controller
Hora is operated by Petar Hajak, Croatia. For privacy questions, contact info@hora-booking.com.
Our role and yours
For your account and salon data, Hora is the controller. For the data of your clients that you enter or that they provide when booking, you are the controller and Hora is a processor that handles it only on your instructions.
Data we collect
Account and salon data (name, email, salon name, staff), appointment and client data you enter (name, phone, email, history and notes), technical data needed to run the service (such as IP address and sign-in details), and billing data once paid plans are active.
Why we process data
To provide the booking service and send confirmations and reminders (performance of a contract), to run and improve the product and prevent abuse (legitimate interest), to meet legal obligations (such as accounting), and on your consent where required. We do not sell your data.
Who we share data with
Only with trusted service providers that help us operate, acting as processors: Supabase (database and sign-in, EU region Ireland), Resend (sending email) and Cloudflare (hosting). When paid plans and SMS go live, we will add a billing and an SMS provider. We do not share data for advertising.
Where data is stored
Data is primarily stored in the European Union (Supabase, Ireland region). If a provider processes data outside the EU, it is done with appropriate safeguards under the GDPR.
How long we keep data
While your account is active. After an account is closed, we delete or anonymize personal data within about 30 days, and backups expire shortly after. Invoices and tax records are kept for as long as Croatian law requires (currently up to 11 years for accounting documents).
Your rights
You have the right to access, correct, delete and port your data, and to restrict or object to processing. Send requests to info@hora-booking.com. For data entered by a salon, you exercise your rights directly with that salon. You may also lodge a complaint with the Croatian Data Protection Agency (AZOP).
Cookies
This website uses no tracking or analytics cookies. The app uses only the cookies needed to sign in and run the service.
Security
Access to data is restricted and transfers are protected with encryption. No system is fully secure, but we take reasonable measures to protect your data.
Changes
We may update this policy from time to time. The last-updated date is shown at the top, and we will notify you of significant changes.
Contact
For any privacy questions, contact info@hora-booking.com.